T&C's

Check-in

1600-2100

Check-out

08:00 - 1100

Small Children's parties are accepted with responsible adults present. 

We request that noise is kept at a reasonable level in consideration of other boat users in the marina.

Kindly note the accommodation is accessed via a ramp in the marina and 3 steps and therefore it may not be suitable for guests with mobility impairment.

Please note that Liverpool Marina is a luxury marine residential area.

We expect the highest standards of behaviour of guests at all times.

Booking
A deposit of 50% of the holiday rental is payable on booking.
The remaining balance of the cost of the holiday is due 28 days prior to the start of the holiday.
Any bookings made less than 28 days before the start of the holiday are to be accompanied by the full payment.
Provisional bookings are held for one week only and confirmed on receipt of a payment of the deposit or the cost of the holiday in full.

Cancellation
The deposit is non-refundable, as is the final payment if cancellation is within eight weeks. We advise that you take out separate holiday cancellation insurance.

Arrivals and Departures
The boat requires thorough cleaning and inspection between guests.

The boat will be available from 3pm on your date of arrival and we ask you to vacate by 10am.
There may be circumstances when these times can be altered, by prior arrangement with the owner.
Upon arrival you will be presented with a welcome information pack and shown the boat.

Occupancy
The number of people is the number of beds available. With prior arrangement with the owner, there may be the opportunity to add one additional cot.
It is important to note that no more than this number can be accommodated due to insurance and health and safety reasons.
The owner has the right to refuse entry of a party larger than the agreed number.
We reserve the right to refuse or cut short a booking where it transpires that information has been withheld from the owner such as: composition, intended use of the property or numbers in the party.
The boat is strictly non-smoking. Outdoor smoking is permitted in designated areas of the yacht club.

Liability
The owner has taken care to ensure that the boat and its contents are in good order and safe. The owner cannot accept liability for any damage, injury, expense, death or loss of any nature whatsoever other than that caused by the negligence of the owner or their employees (whilst working).

Breakages
The guest is expected to take care of the boat and its fixtures and fittings and leave the boat as clean and tidy as they found it at the start of their stay.
Any damages or breakages must be reported to the owner, or another member of staff, who has the right to request payment to cover the cost of any repairs or replacement.

Pets
Pets are only accepted in the boat by prior arrangement with a fee £25 per pet to cover extra deep cleaning.

No animals to be allowed in bedrooms or on furniture at any time.

Complaints
We described the boat to the fullest and clearest extent. However, if you are unhappy with anything and feel that there is cause for complaint, please contact the owner or another member of staff, as soon as possible so that the problem can be rectified.

Access
The owner of the boat and representatives shall be allowed access at any time to carry out any essential maintenance necessary.

Whenever possible, this will be in agreement with yourself prior to entry.

Lost Property
We regret that we cannot be held responsible for any property left behind when your holiday comes to an end. We will, however, make every effort to contact you so that arrangements can be made, on receipt of full payment for registered post involved plus £2.50 handling and packing charge.
Any property left behind will need to be fully described and claimed within 28 days, after which time they will be disposed of.
Please mark your property carefully so it can be identified.

Payment
Details are direct on the website and you will receive automated emails with the information.